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Basic Telephoning - Business English
Unit 1 "Making contact" - Key point 1 "Getting through"
Video lesson 1 "Getting through"
Download PDF - Video lesson "Getting through"
Dialogo (audio e testo)
Esercizio 1: Make sentences
Esercizio 2: Getting through. Fill in the blanks.
Esercizio 3: Listen and write the numbers
Soluzioni Esercizio 3: Listen and write the numbers
Unit 1 "Making contact" - Key point 2 "Beginning and ending calls"
Video lesson 2 "Beginning and ending calls"
Download PDF - Video lesson "Beginning and ending calls"
Dialogo (audio e testo)
Esercizio 1: Complete the sentences
Esercizio 2: "Beginning and ending calls". Fill in the blanks
Esercizio 3: Jumbled Dialogue
Soluzioni Esercizio 3: Jumbled Dialogue
Unit 1 "Making contact" - Key point 3 "Repetition and clarification"
Video lesson 3 "Repetition and clarification"
Download PDF - Video lesson 3 "Repetition and clarification"
Dialogo (audio e testo)
Esercizio 1: "Sense or nonsense?"
Esercizio 2: "True or false?"
Unit 2 "Managing Calls" - Key point 4 "Getting through to the right person"
Video lesson: 4 "Getting through to the right person"
Download PDF - Video lesson 4 "Getting through to the right person"
Dialogo (audio e testo)
Esercizio 1: "Getting through to the right person. Make sentences."
Esercizio 2: "look at the dialog and complete the sentences."
Unit 2 "Managing Calls" - Key point 5 "Leaving and taking messages"
Video lesson: 5 "Leaving and taking messages"
Download PDF - Video lesson 5 "Leaving and taking messages"
Dialogo (audio e testo)
Esercizio 1: Lasciare un messaggio
Esercizio 2: rispondi alle domande
Esercizio 3: fill in the blanks
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